Last updated: November 8, 2026
APrint Printing Hub (“APrint”, “we”, “us”) runs this website, aprint.ca, and our print shop at Unit 320, 638 Broughton St, Vancouver, BC. This policy explains what personal information we collect, why we collect it, and how we protect it. We follow British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Contact and quote details you give us through our quote and contact forms, by email or by phone: your name, email address, phone number, company name and the details of your project.
- Files you send us, such as artwork, logos and documents for printing. These can contain personal information, for example the names and contact details on business cards.
- Order and payment details needed to complete your order. Card payments are handled by our payment provider; we do not store full card numbers.
- Website usage information collected automatically through cookies and similar tools, such as pages visited, device and browser type, and approximate location.
How we use it
- To prepare quotes, print and deliver your order, and contact you about it.
- To answer your questions and provide customer support.
- To keep records required for accounting and tax purposes.
- To understand how visitors use our website and improve it.
- To protect our website from spam and abuse.
We only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Service providers we use
We share information only with service providers who help us run our business, and only as much as they need. These include:
- LeadConnector, which processes our online quote form and stores enquiries.
- Google (Google Tag Manager and analytics tools, and reCAPTCHA spam protection).
- Our website hosting provider, email provider and payment processor.
Some of these providers store information outside Canada, including in the United States, where it may be subject to the laws of that country. We do not sell your personal information.
Cookies
Our website uses cookies to make it work properly, to remember your preferences and to measure traffic. You can accept or decline non-essential cookies using our cookie banner, and you can also block or delete cookies in your browser settings. Some parts of the site may not work properly without cookies.
Your files and artwork
We use the files you send us only to produce your order. We keep them for a reasonable time so we can handle reprints, and you can ask us to delete them at any time.
How long we keep information
We keep personal information only as long as we need it for the purposes above, or as long as the law requires (for example, financial records). After that we delete it or make it anonymous.
How we protect it
We use reasonable physical, technical and administrative safeguards, including encrypted (HTTPS) connections on our website and limited staff access to customer information.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it (subject to legal or contractual limits). To make a request, contact us using the details below. We will respond within 30 days.
Contact us
If you have questions or concerns about this policy or your personal information, contact us at info@aprint.ca or (604) 655-1848, or by mail at Unit 320, 638 Broughton St, Vancouver, BC. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.